Terms of Service

4.1 Consent to AI Processing

By using our Service, you expressly consent to and authorize our AI systems to:

• Access, read, and analyze your emails, contacts, calendar events, and CRM data
• Learn from your communication patterns, writing style, and preferences to personalize assistance
• Generate content including email drafts, summaries, and insights based on your data
• Execute automated actions you configure, such as sending emails or updating records
• Process your data through third-party AI providers to deliver AI capabilities

4.2 AI-Generated Content

You acknowledge and agree that:

• AI-generated content (drafts, summaries, suggestions) are provided as suggestions only
• AI outputs may contain errors, inaccuracies, or inappropriate content
• You are solely responsible for reviewing, editing, and approving all AI-generated content before use or transmission
• We do not guarantee the accuracy, quality, or appropriateness of AI-generated content
• AI capabilities may vary and improve over time as we enhance the Service

4.3 Automated Actions

Our AI can perform actions on your behalf, including sending emails and modifying data. You agree that:

• You Authorize Actions: When you configure automated workflows or approve AI-suggested actions, you authorize us to execute those actions on your behalf
• Approval Controls: You can configure approval requirements for different types of actions. You are responsible for setting appropriate approval levels.
• You Are Responsible: You bear full responsibility for all actions taken by the AI on your behalf, including emails sent, data modified, or any consequences arising from automated actions
• Review Before Sending: For actions with significant consequences (such as sending emails to clients), we strongly recommend enabling approval workflows

4.4 Third-Party AI Providers

We use third-party AI providers (including OpenAI, Anthropic, and Google) to deliver AI features. Your data may be transmitted to and processed by these providers. By using our AI features, you consent to this processing. We have Data Processing Agreements with these providers that prohibit them from using your data for purposes other than providing the service to us. However, you acknowledge that third-party providers have their own terms and privacy practices.

4.5 AI Limitations

You understand and accept that:

• AI is not a substitute for professional judgment (legal, financial, medical, or otherwise)
• AI may not understand context, nuance, or cultural sensitivities in all situations
• AI features may be unavailable during outages or service disruptions
• We may modify, limit, or discontinue AI features at any time

5.1 Authorization

When you connect third-party services (such as Google Workspace, Microsoft 365, or other providers) to Waves, you authorize us to:

• Access your account through OAuth or other secure authentication methods
• Read, retrieve, and sync data from those services (emails, calendar events, contacts)
• Store copies of that data within Waves to provide the Service
• Send emails, create events, or perform other actions through those services on your behalf
• Maintain access tokens to enable ongoing synchronization

5.2 Your Responsibilities

When using connected services through Waves, you are responsible for:

• Ensuring you have the right to connect and use those third-party accounts
• Complying with the terms of service of connected third-party services
• All communications sent through connected services, including AI-drafted emails
• Compliance with anti-spam laws (CAN-SPAM, GDPR, CASL, etc.) for emails sent through our Service
• The accuracy and appropriateness of any content sent on your behalf

5.3 Disconnection

You may disconnect third-party services at any time through your account settings. Upon disconnection, we will stop accessing new data from that service. Previously synced data will be retained according to our data retention policy unless you request deletion.

6.1 Ownership

You retain all ownership rights in the data, content, and information you submit to or create within the Service ("Your Content"), including CRM records, notes, email drafts, and configurations. These Terms do not grant us any ownership rights to Your Content.

6.2 License Grant

By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, display, reproduce, and transmit Your Content solely to:

• Provide, maintain, and improve the Service and its features
• Process Your Content through AI systems to deliver AI-powered features
• Create derived data (embeddings, insights, summaries) to enhance your experience
• Analyze anonymized, aggregated data to improve our Service
• Comply with legal requirements

This license continues until you delete Your Content or terminate your account, except for anonymized aggregate data which may be retained indefinitely.

6.3 Your Representations

You represent and warrant that:

• You own or have the necessary rights to use and share Your Content
• Your Content does not infringe any third-party intellectual property rights
• Your Content does not violate any applicable laws or regulations
• If Your Content includes personal data of others, you have obtained necessary consents

6.4 Data Portability

You may export Your Content at any time using our export functionality. Upon account termination, you may request an export of Your Content before deletion.

7.1 Prohibited Activities

You may not use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Send spam, unsolicited communications, or engage in email abuse
• Harass, threaten, defame, or harm others
• Distribute malware, viruses, or other harmful code
• Attempt unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service, servers, or networks
• Circumvent security measures or access controls
• Scrape, data mine, or extract data from the Service except through authorized APIs
• Reverse engineer, decompile, or attempt to derive source code
• Use the Service to train competing AI models
• Resell, redistribute, or sublicense the Service without authorization
• Impersonate others or misrepresent your affiliation
• Use AI features to generate illegal, harmful, deceptive, or misleading content
• Overwhelm the Service with excessive automated requests

7.2 Email Usage

When using email features, you specifically agree to:

• Comply with all applicable anti-spam laws (CAN-SPAM, GDPR, CASL, etc.)
• Only send emails to recipients who have consented or with whom you have a legitimate relationship
• Include accurate sender information and functioning unsubscribe mechanisms where required
• Honor unsubscribe requests promptly
• Not use the Service for bulk unsolicited email campaigns

7.3 Enforcement

We reserve the right to investigate violations and take appropriate action, including removing content, suspending features, or terminating accounts. We may report illegal activities to law enforcement authorities.

8.1 Subscription Plans

The Service is offered under various subscription plans with different features and pricing. Current pricing and plan details are available on our website. We reserve the right to modify pricing with 30 days' notice to existing subscribers.

8.2 Payment Terms

• Fees are charged in advance on a recurring basis (monthly or annually)
• You authorize us to charge your payment method for all applicable fees
• All fees are non-refundable except as required by law or explicitly stated
• You are responsible for providing accurate and current payment information
• Failed payments may result in suspension or termination of your account

8.3 Free Trials

We may offer free trials at our discretion. At the end of a trial, your account will automatically convert to a paid subscription unless you cancel. You may be required to provide payment information to start a trial.

8.4 Taxes

Fees are exclusive of taxes unless stated otherwise. You are responsible for any applicable sales, use, VAT, or other taxes, except for taxes based on our net income.

8.5 Refunds

Refunds may be provided at our sole discretion. Requests should be submitted to team@ussoftwarecompany.com.

14.1 Termination by You

You may terminate your account at any time by using the account deletion feature in settings or by contacting us at team@ussoftwarecompany.com. Upon termination, you will lose access to the Service and Your Content.

14.2 Termination by Us

We may suspend or terminate your account or access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include:

• Violation of these Terms
• Conduct that may harm us, other users, or third parties
• Extended periods of inactivity
• Non-payment of fees
• Requests by law enforcement or government agencies
• Discontinuation of the Service

14.3 Effects of Termination

Upon termination:

• Your right to access and use the Service will immediately cease
• We will delete Your Content according to our data retention policy
• You remain liable for any fees incurred before termination
• Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, limitation of liability, and dispute resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State ofDelaware, United States, without regard to its conflict of law provisions.

15.2 Informal Resolution

Before initiating formal dispute resolution, you agree to first contact us at team@ussoftwarecompany.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute within 30 days.

15.3 Binding Arbitration

If informal resolution fails, any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the English language, and the seat of arbitration shall be Delaware, United States.

15.4 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW.

15.5 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.